HCL is hiring for Engineer product Support

 HCL is hiring for Engineer product Support


  • Company Name: HCL
  • Job Role: Engineer product Support
  • Qualification: Any Graduate
  • Job Type: Full time
  • Industry type: IT Services and Consulting
  • Location: Hyderabad/ Secunderbad
  • CTC: 2.75 - 3.75 LPA
  • Experience: 0 - 4 years
  • Must have skills: Communication Skills, CSS, HTML
  • Shift Timings: US shift timings / Night Shifts (Cab facilities for women folks free of cost)
  • Job Description:
Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product AD Manager.
  • Desired candidate profile (Fresher):
  1. Knowledge of HTML, Javascript & CSS.
  2. Basic understanding of Digital Marketing.
  3. Should be able to look at reports and derive meaningful inferences.
  4. Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
  5. Willing to learn and apply learning in practical environment.
  6. Aptitude should be high as product is complex.
  7. Excellent English communication skills, both written and verbal.
  • Desired candidate profile (Experienced):
  1. Must have previous experience in E- mail and chat support or any digital marketing experience are eligible.
  2. Must have knowledge in HTML, CSS and JS
  • Job Responsibilities:
  1. Should be able to troubleshoot and resolve complex Ad Serving issues for high- end clients such as eBay, Financial Times, etc
  2. Must be able to provide e- mail and chat support for issues raised by the publishers.
  3. Work along with the publishers on accounts to enable features and resolve UI related issues.
  4. Able to work independently and efficiently to meet defined SLA
  5. Must be able to consistently meet or exceed all agreed quality parameters as defined for the process.
  • About the Company:
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 197,000+ ‘Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
  • How to apply:
  1. After reading all the details carefully, click on Apply at the end of the page.
  2. It redirects you to another page where you need to login and click on apply.
  3. Then it asks few basic questions such as do you have basic knowledge on HTML, CSS where you need to answer those and can apply. All the best.
Apply

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