Amazon is Hiring for IT Services Support Associate- 10 + 2 / Diploma /Any Graduate

 Amazon is Hiring for IT Services Support Associate- 10 + 2 / Diploma /Any Graduate

  • Company Name: Amazon
  • Job Role:  IT Services Support Associate
  • Location: Hyderabad
  • Qualification: 10 + 2 / Diploma /Any Graduate
  • Experience: Freshers
  • CTC: 3.2 lpa (expected)
  • Job Type: Full Time

  • Job description: 
  •  Amazon's IT Services Central Support is the first point of contact for technical support service requests. IT Support Associate spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide
  • Roles and Responsibilities:
  • Candidate should review written communications to ensure adherence to policy and ensures messages are received in a timely manner.
  • Candidate should research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Candidate should create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Candidate should Inform customer of needed remedies and answers basic questions.
  • Candidate should follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Candidate should acquire and maintain current knowledge of relevant company policies in order facilitate communications.
  • Candidate should have the willingness to work flexible shifts and scheduling, including nights, weekends, and holidays

  • Preferred Qualifications

  • Candidate should have strong soft skills to deal with varying forms of communications.
  • Candidate should have the ability to decipher technical terminology and explain in laymen’s terms to your customer.
  • Candidate should be able to effectively create trouble tickets that are clear and concise to the issue and resolution.
  • Candidate should be able to think in logical steps to resolve the issue at hand.
  • Candidate should be Able to adapt to fast paced environment.

  • About the Company
Amazon is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.
  • How to Apply:
  • Read the job description, roles and responsibility above carefully and then click on apply(below).
  • It will redirect you to next page again click on Apply.
  • Enter you email address click on next then fill in the given form and submit the application. All the best!

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